Who we are
Northbank Garage is a trading name of Creative Motor Management Limited, registered in England and Wales, company number 03892585, registered office 17b The Furlong, Berryhill Industrial Estate, Droitwich, WR9 9AH. Creative Motor Management Limited, trading as Northbank Garage, is the controller of the personal data described here, which means we decide how it is used and we are responsible for looking after it.
Questions about your data go to service@northbankgarage.co.uk, 01905 795547, or by post to Unit 17b, Berry Hill Industrial Estate, Droitwich, Worcestershire WR9 9AH.
ICO registration number: ZB202573
What we collect
- When you book or ask for a quote online: your name, phone number, email address, vehicle registration, make, model and mileage, the work you need, anything you tell us about the fault, and photos you upload of body damage.
- When you call, email or visit: the same kind of details, plus what we agree to do and what we charge.
- When we work on your vehicle: job records, parts used, test results, invoices and payments.
- When you visit the garage: images on our CCTV, which we use on site for security.
- When you use this website: technical data such as your IP address and browser, which our hosting provider logs to keep the site secure. Analytics cookies only if you accept them.
We do not need, and do not ask for, sensitive information such as health details.
How we use it, and the legal basis
Data protection law requires a lawful basis for each use. Ours are:
| What we do | Lawful basis |
|---|---|
| Reply to your booking or quote request and arrange the work | Taking steps at your request before a contract |
| Carry out the work, invoice and take payment | Performing our contract with you |
| Record MOT results on the DVSA system | Legal obligation |
| Keep financial records for HMRC | Legal obligation |
| Answer general enquiries and handle complaints | Legitimate interests: running the business |
| Keep the site, the workshop and customers' vehicles secure with CCTV | Legitimate interests: security and preventing crime |
| Measure how the website is used | Your consent, given through the cookie banner |
| Measure whether our Google ads lead to bookings and calls | Your consent, given through the cookie banner |
We do not sell your data, and we do not send you marketing.
Who we share it with
- The DVSA, for MOT tests.
- Parts suppliers, who receive vehicle details only, so we order the right parts.
- Vercel hosts this website and runs the forms you send through it.
- Resend sends booking and enquiry emails to the workshop, and the acknowledgement to you.
- Sanity holds the garage's own content for this website, such as prices and opening hours. It holds no customer data.
- Cloudflare Turnstile checks that a form is being sent by a person, and sees your IP address and browser details when you send one.
- Google, for Analytics only if you accept analytics cookies, for Google Ads only if you accept advertising cookies, and for the map only when you press to load it or have accepted maps cookies.
- The DVSA, when you use "Find my vehicle" while booking: we send your registration and get back the make, model, fuel type, colour and MOT date.
- The provider of our garage management system, which holds job records and invoices.
- Our accountant.
- The police, insurers or courts, where the law requires it.
The companies that run the website, its forms and its email process data only on our instructions.
Some of these providers store data outside the UK, mainly in the United States. Where they do, the transfer is covered by the UK's adequacy arrangements, including the UK Extension to the EU-US Data Privacy Framework, or by the UK's approved contract clauses.
How long we keep it
| Data | Kept for |
|---|---|
| Booking requests and enquiries sent through this website | 1 year |
| Invoices and accounting records | 6 years, as the law requires |
| CCTV footage | Up to 30 days, unless it is needed for an incident |
| Photos sent for body shop quotes | 12 months, or with the job record if the work goes ahead |
| MOT records | Held by the DVSA under its own rules |
| Website analytics | Up to 14 months, and only if you accepted analytics cookies |
| Google Ads cookies | Up to 90 days, and only if you accepted advertising cookies |
Your rights
You can ask us to:
- give you a copy of the data we hold about you
- correct anything that is wrong
- delete it, where we no longer need it or are not legally required to keep it
- restrict or stop a particular use
- send it to you or someone else in a common format
- withdraw consent you gave, such as for cookies, at any time
Email service@northbankgarage.co.uk or call 01905 795547. It is free, and we reply within one month. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113, though we would like the chance to put it right first.
Cookies
Cookies are small files a website stores in your browser. We keep them to a minimum and ask before using anything that is not essential.
| Type | What it does | Set by | How long |
|---|---|---|---|
| Essential, always on | Remembers your cookie choices so we don't ask on every page | Northbank Garage | 12 months |
| Analytics, only if you accept | Counts visits and shows which pages help people, so we can improve the site | Google Analytics | Up to 2 years |
| Advertising, only if you accept | Tells us when someone who clicked one of our Google ads goes on to book or call. Not used to show you personalised ads | Google Ads | Up to 90 days |
| Maps and embedded content, only if you accept or press to load the map | Shows the Google map of our location | Set by Google |
The DPF process video is hosted by us and sets no cookies.
Trade customers
Trade accounts are set up and managed separately from this website. The same principles apply to the business contact details we hold for them.
Changes to this policy
If we change how we use your data, we will update this page and the date at the top.